Shipping policy

Free US shipping on every order
All orders shipped within the United States ship free, with no minimum purchase.

Where we ship from
Orders ship from our warehouse in the United States.

Processing and delivery time
Orders are usually processed and dispatched within 1–2 business days. Most orders arrive within 3–7 business days after dispatch. Delivery times are estimates and may be longer during holidays, peak seasons or due to carrier delays.

Where we deliver
We currently ship to addresses in the contiguous United States. We are unable to deliver to P.O. boxes, APO/FPO addresses, or US territories at this time.

Order tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 1–2 business days for tracking information to update.

Wrong address
Please make sure your shipping address is correct before placing your order. If you notice a mistake, contact us as soon as possible at service@runyepet.com and we will do our best to update it before the order ships.

Lost or damaged packages
If your package arrives damaged or does not arrive within the expected time frame, email us at service@runyepet.com with your order number and we will make it right.